Pocket City Bags — Shipping Policy
1. Shipping Partner
All orders placed with Pocket City Bags are shipped using our trusted courier partner, Aramex, to ensure fast and reliable delivery.
2. Delivery Timeframes
• Orders are delivered within 2–4 business days after dispatch.
• Delivery timeframes may vary slightly depending on your location and unforeseen courier delays (such as weather or peak periods).
3. Order Processing
• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Fees
• Shipping fees (if applicable) are calculated at checkout.
• Any promotions offering free shipping will be clearly communicated on our website.
5. Tracking Information
Once your order has been dispatched, you will receive a tracking number via email or SMS, allowing you to track your shipment directly through Aramex.
6. Delivery Address Accuracy
Please ensure that your delivery address and contact details are correct at checkout. Pocket City Bags cannot be held responsible for delays or failed deliveries due to incorrect or incomplete address information.
7. Failed Deliveries
If delivery is unsuccessful due to customer unavailability or incorrect details:
• Aramex may attempt re-delivery, or
• The parcel may be returned to us, and additional shipping fees may apply for re-dispatch.
8. Delays
While we strive to meet the stated delivery timeframe, Pocket City Bags is not liable for delays caused by the courier, customs, or circumstances beyond our control.
9. Damaged Parcels
If your order arrives damaged, please notify us within 48 hours of delivery with clear photos of the packaging and item so we can assist promptly.
10. Contact Us
For shipping-related queries or support:
📧 info.pocketcity@gmail.com
📞 069 967 2872